Sample was great but the product is bit expensive to
Samples helped make the final decision, but it was not clear how to get credit for them when placing my order.
We were more than happy to see the high quality of the room divider slats and of the hardware as well. They are beautiful!
I purchased and installed a Wide Wood Panel 9' High. The quality was great, and the results were excellent. Idea Tip: You can install LED Strips between the slats.
the material was chosen was so easy to work with making install a breeze. Andor Willow been extremely easy to work with answering questions with ease. Andor Willow gave lots of good recommendations as well.
Hi & Good morning.
Samples received are beautiful.
We are looking forward to picking the right format for a feature basement wall in the family area.
Talk to you soon
Thank you
Living room looks amazing
Love the panels- highly recomend
Looks amazing on my wall
Made all the difference in the living room in terms of ambiance
When the order was placed, it said the material was in stock. It took many phone calls to get the shipping date and then many weeks before it arrived. Warehouse is only 60 km from my home.
Material is nice but to get the material delivered was a total nightmare
Hi Edward,
We are sorry you were dissapointed with the delivery time on your order. Your order was placed after 8pm on June 4th and was delivered 11 business days later on June 19th. This was a larger order and needed to be shipped via LTL which generally takes longer than a smaller parcel or package order. Unfortunately, we cannot guarentee delivery times, but per the shipping guidelines provided on our website, we endeavor to process all orders in 1-3 days (pick, palletize, and get ready to ship), and shipping time is generally 3-9 business days, depending on the distance, carrier, etc. for a maximum of 12 business days. Your delivery arrived within this window. Don't hesitate to reach out with any additional questions to us at hello@andorwillow.com.
Regards,
andor willow customer service
We are building a new home and meeting with the finish carpenter next week. If all goes well, we should be placing an order shortly. We would like to use your product for a floor to ceiling fireplace surround.
The product looks great and is easy to install. Shipping was a little bit of a challenge as several pieces came damaged. I would definitely recommend ordering overage so you have more than you need.
Really like these panels
I need to get better about understanding dimension but product is very nice and paint ready
The quality of the wood composite wood/veneer construction was outstanding. The packaging and shipment of the wood slats and hardware was careful and resulted in no damage to the products. The design installation of the wall dividers was simple but elegant, which resulted in us being able to assemble and install the dividers in under 4 hours. I would highly recommend Andor Willow wall dividers to anyone looking for high quality good looking product, and an easy installation.
It changed our space so much! We absolutely LOVE IT! And it was easy to install!
I specified a slatted design for a client water closet within the new bath. I ordered the two samples to review the wood and settled on the white oak. It perfectly matches the vanities I had built for the client. The product quality is fab. It was significantly less than custom building with my vanity woodworker. Client is thrilled. I’ll be using again on other projects.
Truly a great experience from ordering samples, ordering materials for our project, and post-order customer support to correct a customer-error order mistake for a final trim piece! BEAUTIFUL addition to our living and dining room and we can't thank the Andor Willow support team enough for being so helpful and kind in correcting an order error that I made and they quickly helped correct before shipping, saving us time and money! We would 100% use Andor Willow again for future projects, and looking through the other customer review photos, I already have an idea for an additional accent wall/entertainment center wall. Thank you!
I ordered the walnut sample and confirmed it was what I wanted: the right colour.
The product looks great online. I spent $1,000 and when the product arrived it was poorly packaged and scratched! The connecting black backing was broken and the slats began to warp and move as they are only stapled to the backing! Such a let down and sad experience as our project is a luxury showhouse and sadly this product is so substandard! What a missed opportunity!
Hi Tony,
Thank you for your review and bringing this to our attention. I am so sorry that the order was damaged during the delivery process. We sincerely apologize for any inconvenience and difficulties this may have caused during your installation.
I checked our records and saw that you never reached out about it. I understand if you were on a tight timeline and maybe didn't have time to wait for replacements; for future reference, we are always happy to replace any damaged products at absolutely no cost to you.
Our email is hello@andorwillow.com, please reach out and we would be happy to see if we can make this right. We look forward to hearing from you soon, and once again please accept our sincerest apologies.
Regards,
Andor Willow Customer Care
Great quality, and looks great.
Could not find anything similar in the US.
Still gotta put up some sconces, but looks classy.
Your calculator predicted two boxes at 249 a box now it’s gonna take 4 boxes.
I’m really not happy.
I end up paying almost $500.00 including $200.00 shipping charges from Canada for the wrong material, I sent picture of what I need and receive a complete different material, and of course, now is my fault, and they can take it back but I have to pay the $200.00 shipping because they say that is the material that I ordered even that I sent the picture ahead of the order do they can verify what I want, the ribbed material is not even showed in the website and they ship the flats slats instead, I’m very disappointed
Hi Ernesto,
We are so sorry to hear about your recent experience with ordering our product. We understand how frustrating it can be to receive the wrong item; however, we sent you exactly what you ordered, and despite your above comments, you did not provide a picture of what you were trying to order until after we had already delivered your product. Furthermore, the image that you sent us for what you meant to order was from a different company entirely...
Our team is dedicated to providing our customers with the best service and we are sorry to hear about your confusion but we've done everything we can to help you and don't appreciate being blamed for a mistake made by you either ordering the wrong item, or ordering from the wrong company. We're doing our best to accomodate your return request, but unfortunately shipping our panels is very expensive and so in order to complete your return, we simply ask that you cover the shipping cost back to us.
Thanks,
andor willow customer service
This pack of samples is very helpful when deciding which style you want to use. It shows the products size and quality.
Incredible product! I measured my walls and the last panel was cut perfectly to install. I’m actually thinking about using this product in other parts of my house because of how great was for my last project.
